1. Delivery Coverage
CatLabs Printing Shop offers island-wide delivery, ensuring accessibility to all reachable locations within the island.
2. Delivery Schedule
Our delivery service operates from Monday to Friday, between 9:00 AM and 5:00 PM. Estimated delivery times may vary based on the destination.
3. Delivery Charges
Additional charges may apply for specialized delivery requests, including expedited delivery and deliveries to remote areas.
4. Order Cut-off Times
To qualify for same-day delivery via PickMe around Colombo Urban Areas, orders must be placed before 10:00 AM. Orders placed after this time will be processed for delivery on the next business day.
5. Delivery Methods
Deliveries are managed through third-party courier services.
6. Delivery Tracking
Once an order has been dispatched, customers will receive a tracking number via email or SMS from the respective courier service.
7. Delivery Conditions
Orders will be delivered to the address provided at the time of purchase. Customers must ensure that someone is available to receive the delivery within the specified time frame. For security reasons, deliveries cannot be made to P.O. boxes or unattended locations.
8. Failed Delivery Attempts
In case of a failed delivery attempt, the third-party courier will make an additional attempt based on their delivery policies. If delivery remains unsuccessful, customers may be required to collect their order from a designated pickup location or arrange re-delivery at an additional cost.
9. Delivery Confirmation
Customers must provide a signature upon receiving their order. Alternatively, contactless delivery with photo confirmation is available upon request.
10. Customer Support
For any inquiries or assistance regarding deliveries, customers can contact our support team at 0777 18 18 55 or 076 374 94 38 during business hours. However, for tracking and courier-related issues, customers may need to directly contact the third-party delivery service.
11. Disclaimer
CatLabs reserve the right to modify these delivery policies without prior notice. Customers are encouraged to review the latest policies before placing an order.
By adhering to these policies, we aim to ensure a seamless and reliable delivery experience for all our customers.